Appointment Cancellation & No Show Policy

 

We kindly ask that if you wish to cancel your appointment that you give us at least 24 hours notice. Any deposits given for services will be lost if 24 hours is not given. If you book your appointment by way of our online booking system and do not adhere to our 24 hour cancellation the salon reserves the right to charge you the balance of your booking by way of your online payment method. 

 

In the event you do not show up to your appointment, you will lose any payment made to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.  If you booked your appointment using our online booking system and do not show up for your appointment the salon reserves the right to charge you the balance of your booking paid by way of your online payment method.

 

A cancellation of an appointment after the cancellation period has expired will result in loss of the reservation fee/deposit, the salon reserves the right to charge users the balance of the appointment cost.

 

This policy is in place out of respect for our staff members and clients. Cancellations with less than 24 hours notice are difficult to fill.

 

Lateness Policy

 

If for any reason you are running late for your appointment please call us on 0207 7316111.

 

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your full service will be performed that day and you will be charged for your original appointment. For appointments that are considerably late if not possible to be carried out due to timing you will be charged a late fee deposit of 50% to reschedule.

 

Deposits for Appointments

 

We have to take deposits for appointments at Glo Fulham. All of our Glo team are self-employed and 'No Shows' to appointments really impacts their income.

 

When bookings are made over the phone a 25% deposit is payable for all colour appointments and/or services with a value of £100 or more, for extension appointments and keratin treatments a 50% deposit is payable.

 

When bookings are made via our online booking system payment is either taken in full or your card details are held and full payment can be taken.

 

Deposits will be deducted from your bill in the salon. Deposits are fully refundable / Transferable if 24 hours notice is given for any cancellations. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your appointment.

 

Service Satisfaction

 

If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after 7 days, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.

 

In the event you do not show up to your appointment, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments at Glo Fulham.

 

Skin Testing

 

A skin test is required for all new clients that have not had colour with us before and also for existing clients that have not had colour with us in the last 6 months.

 

It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation - this is a risk that we are not willing to take.

 

We do not book appointments for skin testing you can walk in during our opening times.

 

Colouring Hair When Pregnant

 

NHS guidance states that chemicals in permanent and semi-permanent hair dyes, including those that contain bleaching agents, are not highly toxic. Although there's only limited research, most of the evidence shows that it's safe to colour or bleach your hair while pregnant.

 

Many women decide to wait to dye their hair until after the first 12 weeks of pregnancy, when the risk of chemical substances harming the baby is much lower, at Glo Fulham we support this mindset and do not carry out any colour services on clients who are still in their First Trimester.

 

Please speak with your doctor for more information about colouring your hair when pregnant.

 

Gift Vouchers

 

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the purchase date. Gift vouchers are redeemable in the salon only against products and services. If change is required this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.

 

1. Vouchers are valid for a year from purchase and can not be used after that date.

 

2. Vouchers cannot be replaced if lost, stolen or destroyed.

 

3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

 

4. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit card/cash payment. If it is less, then change cannot be given.

 

5. Vouchers cannot be used in conjunction with any special promotions, discounts, coupons or cards.

 

6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event, you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.

 

7. Vouchers can only be redeemed IN STORE Glo Fulham 760 Fulham road,Fulham, London Sw6 5sh.

 

8. Vouchers can not be redeemed online, via post or via telephone.

 

9. Vouchers are redeemable against all services and products sold in the store Glo Fulham 760 Fulham road, Fulham, London Sw6 5sh

 

Consultations

 

At Glo Fulham we really want you to LOVE your hair and to make sure we get you booked in for the right service. We offer complimentary walk-in consultations. We advise that you ring ahead to check if a stylist will be available.

 

Personal Belongings

 

The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you.

 

While the Glo Fulham n team will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided.We highly recommended not to wear expensive clothing while getting your hair coloured at the salon.

 

Extra Long & Thick Hair or not been to the salon for over 3 months?

 

We kindly ask that you let us know at the time of booking your appointment if you have very long hair or 3 months + of regrowth.

 

Please be aware that there is an extra charge for long/thick hair of £30 - £50 per service. This is purely because we have to book out more time and use an extra product in the hair. 

 

For example when booking a full head of highlights if this is your first time colouring your hair and product needs to be pulled all the way through this will require an extra charge due to additional colour usage/time.

 

If the incorrect service has been booked by yourself our stylist will inform you prior to starting your hair of any additional costs.